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Leticia Trevino

Chief Operating Officer

Heffernan Insurance Brokers
1350 Carlback Ave. #100
Walnut Creek, CA 94596

As Chief Operating Officer, Leticia Trevino is charged with oversight of insurance operations with an emphasis on systems, corporate licensing and compliance, data and process improvement across all divisions, as well as training infrastructure and delivery, leveraging her deep-rooted insurance expertise.

Leticia is a seasoned executive with over 25 years of insurance experience focused on improving operational efficiency and customer retention, and satisfaction to drive profitable growth. Her background extends across the carrier, broker, and TPA space–formerly Chief Operating Officer at Patra Corp, an insurance technology and business processing firm. Starting her insurance career in claims administration, she progressively advanced to various global leadership positions managing large-scale Commercial and Employee Benefit teams across the US and Asia Pacific.

Leticia is highly effective in cultivating relationships and is passionate about empowering team members. Throughout her career, she has served on various Diversity and Inclusion committees as a founding member and executive sponsor for professional and personal development initiatives connecting and empowering women across the insurance industry. Named a 2022 Women to Watch by Business Insurance, Leticia was recognized for her accomplishments, expertise, and leadership by a program that celebrates leading women across the globe in commercial insurance, risk management and related fields.


A Bay Area native, Leticia enjoys boxing, reading, and spending quality time with her husband and children.

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